Our website address is: https://www.veyetals.com.
We recognize that when you provide us with information about yourself that you trust us to act in a responsible manner with that information.
Information Collected and How It Is Used
Wellness & Collected Face Video Information. For us to calculate your wellness vitals like HR, HRV, Blood pressure, Stress etc., (please see our disclaimer page on the app as these wellness vitals should not be used as a replacement for medical-grade devices) – we will capture your video and run our algorithm on it on secure encrypted connection with HIPAA secure AWS cloud – we do not store the video and it is deleted immediately after calculating your face vitals within 1 hour via a pre-scheduled cron job. Once your vitals are calculated – results are populated immediately and we endeavour to de-link /render anonymous your Personal Information like name, phone, email etc., from your wellness records on a monthly basis.
The following describes the types of Personal Information and other information the Product may collect about you, and how the Product may use and maintain that information, including, but not limited to:
Registration. Before you can utilize certain services that we offer on the Site or otherwise, we may ask that you register with the Site and provide us with your email address, a password, your first and last name and other contact information and personal details. We request this information for identification purposes, to communicate with you regarding your account, and to facilitate the functioning of certain services. We may maintain certain Personal Information about you if reasonably necessary for us to complete our dealings with you, or as may be required by law.
Forms. To fully utilize the services we offer, you may be required to fill out forms that will contain Personal Information such as your name, address, telephone number, account information, health status and other information relevant to your health, diagnosis, and treatment.
Correspondence. If you correspond with us via email, we may gather in a file specific to you the information that you submit in order to communicate with you effectively and respond to any of your inquiries. We maintain certain Personal Information about you as long as reasonably necessary for us to complete our dealings with you, or as may be required by law.
URL and IP addresses. The product collects information about users’ utilization and navigation of our Site. This information helps us to design our Site to better suit our users’ needs. For example, our Site will track the URL that you visited before you came to our Site, the URL to which you next go and your Internet Protocol (IP) address. We use your IP address to help diagnose problems with our server and to administer our Site. Your IP address also is used to help identify you and to gather broad demographic information.
Location. We DO NOT collect information about your location.
Data Storage. We are using AWS Canada (Central) region and zones ca-central-1a (being used mostly) and ca-central-1b to store the data.
Information Disclosure and Usage
The product will not share, rent, sell or otherwise disclose any of the Personal Information that we collect about you, except when we have your permission or in any of the following situations:
Please note that the Personal Information in the custody of these service providers may be subject to access by the law enforcement authorities of those jurisdictions in which the service providers are located. Our Privacy Oﬃcer/Customer Service Representative, whose contact information is below, can provide further information about our policies and practices regarding service providers and how they collect, use, disclose or store Personal Information on our behalf.
We may disclose information about you as part of a merger, acquisition or other sale or transfer of the Product’s assets or business. The Product does not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this policy. We may disclose your Personal Information for purposes such as to provide services available on the Site; to coordinate with insurance, reinsurance and excess or stop-loss insurers; to enforce our members’ rights; to protect against actual or potential fraud; to resolve member inquiries or disputes; to receive payments; to carry out our business; to protect the confidentiality or security of our records; to administer preventive health and case management programs; to perform underwriting, auditing and rate-making functions; to enable our service providers to perform marketing services on our behalf and inform members about our products or services; to comply with state laws and other applicable legal requirements. Moreover, we may be legally obligated to disclose Personal Information about you to the government or third parties under certain circumstances, such as in connection with illegal activity on our Site or to respond to a subpoena, court order or other legal processes. The Product reserves the right to release information that we collect to law enforcement or other government oﬃcials, as we, in our sole and absolute discretion, deem necessary or appropriate.
Security measures employed by the Site
Our Site requires users to give us unique identifiers in order to log into many areas of the Site. We utilize these unique identifiers to verify the user’s identity and eligibility, in order to protect our members from the release of sensitive or Personal Information to unauthorized users. To help protect the privacy of data you transmit through this Site, where Personal Information is requested, we also use technology designed to encrypt the information that you input before it is sent to us using Secure Sockets Layer (SSL) technology or similar encryption technology. In addition, the product takes other reasonable physical, technical and organizational steps to protect the user data we collect against unauthorized access. However, you should keep in mind that this Site and our services are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control.
Accessing, updating, or making corrections to information
You may access, correct or update Personal Information collected about you by managing your account profile or by contacting us at the email or mailing address noted below. We will use reasonable efforts to update our records. For our records, we may retain original and updated information for reasons such as technical constraints, dispute resolution, troubleshooting and agreement enforcement.
Your rights to access your Personal Information are not absolute, and the Product may deny access when: denial of access is required or authorized by law when granting you access would have an unreasonable impact on other member’s privacy (unless we can sever the requested information from the Personal Information of others), and to protect our confidential commercial information. If we deny your request for access to or refuse a request to correct information, we will explain why.
Linked sites and third-party sites
We do not knowingly collect or maintain Personal Information from persons who have not reached the age of majority in the Province or Territory of their resident (“Minors”), and no part of our Site is directed to Minors. IF YOU ARE A MINOR, PLEASE DO NOT USE OR ACCESS OUR SITE AT ANY TIME OR IN ANY MANNER. If the Product learns that Personal Information of Minors has been collected without verifiable parental consent, then the Product will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child who is a Minor has obtained a Product account, then you may alert the Product at the address below and request that we delete that child’s Personal Information from our systems.
3245 Daisy Way, Oakville, ON, L6M 1R1, Canada
Phone and Title
1 (844) 462-7548
Or call +1 (416) 684 2678
CEO, Veyetals (added responsibility of Chief Privacy Oﬃcer)